Orders are generally available for same and or next day pickup/delivery based on your location and the availability of delivery services and products at the time your order is received. While we strive to ensure delivery is timely, we cannot guarantee that third party services will be available for deliveries unless at least 2 hours notice is provided. At least 24 hours notice is required for pickups in Jamaica. During sale periods and promotions the delivery time may be longer than normal.
Send us an Email via email@example.com forwarding a copy of your order confirmation email/invoice as well as describing your issue. We will schedule return shipping. You may also visit our Store in Jamaica.
Please be aware that if we ship your package and it is refused by you or if you have entered your address incorrectly and it is returned to us – shipping charges will not be refunded.
Unfortunately we do not offer Cash Refunds. Exchange or Store Credit ONLY Within Three (3) Days of purchase. Item must be unused and unopened and free of user defects/damage.
If you receive your order and there is a problem with the order, you must report the issue within 72 hours. Please note: if there is a problem – do not open or use the item until the problem is resolved. Thank you!
All returns must be authorized by Lasean Cosmetics. Returned goods may not be used, opened or damaged. Some items such as custom orders are not refundable. Due to the specialized quality of many of our products, many of our makeup products and supplies are not returnable.
Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed.
Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
Give us a shout if you have any other questions and/or concerns.
Phone: +1 (876) 418-4848